Crisis Communications

Crisis Communications

A crisis can strike at any moment, often for reasons beyond a brand’s control. For many businesses, it’s not IF but WHEN they will encounter a situation where an external event (occassionaly driven by internal happenings) that threatens their reputation. The Internet and social media have become global megaphones where small news mentions and social feedback can snowball into significant problems.

 

This is why the need for crisis communications preparation and capability is even more urgent than ever before. And if you wait to prepare until a crisis is already underway, it is probably too late. Brands may get caught by surprise, but they should not be caught unprepared.

 

FischTank PR works with brands to establish simple crisis communications processes to ensure brands are prepared to address any issue that may arise. We are a No-Spin, No-BS Firm – our focus is to help brands identify, address, and move past an issue by being transparent and informative. Doing so makes it more likely to escape serious and long-term harm.

 

Don’t wait for a crisis to happen before you put a plan in place – contact FischTank PR today about how you can strengthen your brand profile ahead of any negative issues, while being confident in your crisis communications plan should you ever need to use it.

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How FischTank Can Help

Strategy
  • Establish an inner circle and process for decision making
  • Prepare internal and external messaging/talking points
  • Conduct media training for spokespeople
  • Follow a step-by-step crisis communications response checklist
 
Monitoring
  • Review social media for brand mentions
  • Monitor for media coverage
  • Identify negative brand activity on review platforms, relevant message boards, and incoming Company communications

Proactive Media Relations

  • Manage reporter inquiries
  • Protect ORM/Search through owned content publishing (blog posts, press releases, op-eds)
  • Media campaigns meant to showcase the positives of your business (company growth, proprietary insights, etc.)

 

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